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Part-Time Bilingual Call Center Representative

Remote Positions
Part-time

Baltimore, MD

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Job Description

YOU MUST HAVE 1 YEAR MINIMUM CALL CENTER EXPERIENCE.

Experienced Call Center Representatives- No Sales

Currently seeking a Call Center Representative to fill a position with an inbound call center in MD. The ideal candidate should have at least 1 year of Call Center experience and will be passionate about providing an ideal customer experience.

Responsibilities of the Customer Service Representative

  • Answer inbound phone calls and give information regarding state programs.
  • Update customer and account information as needed.
  • Respond promptly to customer needs.
  • Solicit customer feedback to improve service.
  • Handle general customer inquiries and feedback.
  • Perform other call center duties as needed.

Requirements of the Customer Representative Inbound

  • High school diploma or equivalent
  • Minimum 1 year of Call Center experience
  • Ability to understand customer needs and find the best solution to customer problems
  • Strong verbal and written communication skills
  • Strong interpersonal skills and the ability to engage and interact well with others
  • Company will supply equipment
  • Ability to problem solve, prioritize and multi-task
  • Must be flexible, reliable and available for occasional overtime as needed
  • Highspeed internet must be provided

Job Detail

Salary

$18.00

Bonus

We’re an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Type

Part-time

Schedule

  • Day shift
  • Monday to Friday

Experience

  • Call center: 1 year (Required)
  • Customer service: 1 year (Required)

Language

  • English
  • Spanish

Work Location

  • One location

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Certifications

  • MBE - Minority Business Enterprise
  • WBE - Women's Business Enterprise
  • SBR - Small Business Reserve
  • WOSB - Woman Owned Small Business
  • DBE - Disadvantaged Business Enterprise
  • SWaM - Small, Women-owned, and Minority-owned business

Contact Us

(443) 279-4550

info@symphonyplacements.com

201 Old Padonia Road Cockeysville, Maryland 21030

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